Energy Advice
How our energy advisers can help you
People living with cancer often find that they are spending more money to keep warm. This could be because they are spending more time at home or feeling colder because of treatment.
If you have difficulty paying your energy bills, whether they are gas, electricity or water bills, we are here to support you. We can:
- help you get access to schemes
- tell you which charity grants are available and how to apply
- advise you on boiler schemes
- help you deal with water companies.
Related pages
How to talk to an energy adviser
Macmillan Support Line
You can make a phone appointment with an energy adviser by contacting the Macmillan Support Line.
Our trained advisors, including cancer information specialist nurses can provide emotional support and practical information about all aspects of cancer. If you have any questions or you just need someone to listen, get in touch.
You can ask us about:
- What happens next if you have just been diagnosed.
- What to expect from scans, tests and different treatments.
- Where to get support with money and work.
- Where to get help with how you are feeling, whether you have just been diagnosed or you have finished treatment.
- Getting practical and emotional help to support family or friends living with cancer.
How to contact a Macmillan advisor
Most people call the Macmillan Support Line for free on 0808 808 00 00 as it can be easier to discuss diagnosis, treatments or practical support in real time with a specialist.
Our support line nurses and specialists offer a different service to the Macmillan nurses who work in hospitals, hospices and in the community. We have information about how a Macmillan nurse can help you.
"That phone call was like a huge, big hug down that line. I will never forget it; I will never forget how I felt. I will never be able to thank you enough. You gave me hope and you asked me what I needed." Melanie
You can also chat online with our specialists. When chat is open you will see a 'Chat to us' icon at the bottom right of your screen. Click this to start the service. You will be asked a few questions to direct you to the best service to support you.
If you would like to send us an email please complete our online form. All emails are answered during opening hours and we will reply within two working days.
However you get in touch we will always help you get support from the relevant service. The opening times for each of our support services are listed below.
Opening times
-
Call 0808 808 00 00 or use our online chat to speak to an information and support advisor or specialist nurse. 7 days a week, 8am to 8pm.
- Welfare rights advice, Monday-Friday, 8am to 8pm, Saturday-Sunday, 9am to 5pm.
- Energy advice, Monday-Friday, 8am to 6pm.
- Financial guidance, Monday-Friday, 8am to 6pm.
- Work support service, Monday-Friday, 8am to 6pm.
How do I get support if the helpline is closed?
We know that there can be times that you might need information and support when the Macmillan Support Line is closed.
- You can request a call back during our opening hours and we will call you back during these times.
- Our Online Community forums are for people living with or affected by cancer to chat or ask questions. It is available 24 hours a day, 7 days a week.
- You can find lots of information written by our cancer information team on our website about diagnosis, treatments and the impacts of cancer.
What to do in an emergency
If you need emergency medical help you should talk to your doctor immediately, call 999 or go to your local hospital’s A&E department. They will understand and are trained to help.
You can also call Samaritans for free anytime on 116 123
Other ways we can help
Booklets and resources
Online tools and information
We also have a range of information online including:
- our Macmilan Benefits Calculator
- further information on managing money when you have cancer
- help with bills and housing costs.
There is also our online community where people living with or affected by cancer discuss a range of issues. There is a practical matters group where you can post your question anonymously. We recommend combining this with a call to our advisers.
Booklets and resources
How we can help