Cancer Information and Support Team

How our cancer information and support team can help you

Our advisers can give general information and emotional support to people affected by cancer. This includes people supporting someone with cancer.

Our advisers offer emotional support to anyone affected by cancer. They will find the most appropriate support for your situation and discuss the options with you. They will connect you with other specialist teams on the Macmillan Support Line if needed.

Advisers can offer personalised emotional and practical support and can answer any questions you might have. Frequent questions that we are asked include:

We are also here to listen if you just want to get in touch by phone, online chat or email.

How to contact the cancer information and support team

Most people call the Macmillan Support Line on 0808 808 00 00 as it can be easier to discuss work support in real time with our cancer information and support advisers. When you call you will hear a set of options and you can select the one you need. Our cancer information and support team work 8am to 8pm, 7 days a week.

You can also chat to us online. When chat is open you will see a 'Chat to us' icon at the bottom right of your screen. Click this to start the service. You will be asked a few questions to direct you to the best service to support you.

If you send us an email with questions about cancer and work, please complete our online form. All emails are answered during opening hours and we will reply within 2 working days.

Language interpreters and options if you are Deaf or hard of hearing

We have interpreters available on our support line if you would like to speak to someone in a different language. Please state the language you need (in English) when you phone.

If you are Deaf or hard of hearing you can chat online, or visit the Macmillan Support Line page for details about using text relay or arranging a British Sign Language interpreter.

Preparing for your call

Before you contact the support line it's helpful to have details of your questions at hand and have something to take notes with. This can include any information you have been given so far about a cancer diagnosis, treatments or money and finances.

 

We understand that there is a lot to take in. Our team will email you, or write to you after the call and send you a summary of the call along with any relevant links and resources.

Online tools and information

We have lots of information about cancer types, diagnostic tests and treatments on our website.

Our Online Community is a safe space where you can chat anonymously people in a similar situation to yours. You can also use the Ask the expert forum to ask questions.

Other ways our support line can help

We know that cancer can impact all aspects of our lives. Our support line is made up of specialist teams who can help you with: 

To contact any of our teams call the Macmillan Support Line for free on 0808 808 00 00, chat online, or email us and you will be given the options and opening times for each team. 

About our information

This information has been produced by Macmillan's Digital Content Editor team and reviewed by Macmillan's Direct Services team.

Learn more about how we produce our cancer information.