Financial Guidance
Cancer and money
How our financial guides can help you
In the British Sign Language (BSL) enabled video below, Macmillan financial guides share how they can support you if you have questions about money worries.
- Read a transcript of the Macmillan financial guidance video.
- Access our financial guidance video without British Sign Language.
We can help with all aspects of your finances, and give you personalised support and guidance to help you plan your budget, manage your money and understand your personal finance options.
From mortgages, pensions, insurance and other financial products to helping you with budgeting and savings or writing your will, our financial guides understand how cancer can affect your finances.
When it comes to things like your mortgage repayments, insurance and pension policies and financial planning we’ll help reduce the impact cancer can have on your finances.
Our financial guides help you with financial support if you are not sure what might be best in your situation.
We cover all aspects of finance and money including:
- budgeting and financial planning
- mortgages and housing costs
- pensions
- insurance
- financial products such as overdrafts
- writing a will
- managing debt.
How to talk to a financial guide
Macmillan Support Line
Our specialist Financial Guidance service is available to anyone who calls the Macmillan Support Line.
Our trained advisors, including cancer information specialist nurses can provide emotional support and practical information about all aspects of cancer. If you have any questions or you just need someone to listen, get in touch.
You can ask us about:
- What happens next if you have just been diagnosed.
- What to expect from scans, tests and different treatments.
- Where to get support with money and work.
- Where to get help with how you are feeling, whether you have just been diagnosed or you have finished treatment.
- Getting practical and emotional help to support family or friends living with cancer.
How to contact a Macmillan advisor
Most people call the Macmillan Support Line for free on 0808 808 00 00 as it can be easier to discuss diagnosis, treatments or practical support in real time with a specialist.
Our support line nurses and specialists offer a different service to the Macmillan nurses who work in hospitals, hospices and in the community. We have information about how a Macmillan nurse can help you.
"That phone call was like a huge, big hug down that line. I will never forget it; I will never forget how I felt. I will never be able to thank you enough. You gave me hope and you asked me what I needed." Melanie
You can also chat online with our specialists. When chat is open you will see a 'Chat to us' icon at the bottom right of your screen. Click this to start the service. You will be asked a few questions to direct you to the best service to support you.
If you would like to send us an email please complete our online form. All emails are answered during opening hours and we will reply within two working days.
However you get in touch we will always help you get support from the relevant service. The opening times for each of our support services are listed below.
Opening times
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Call 0808 808 00 00 or use our online chat to speak to an information and support advisor or specialist nurse. 7 days a week, 8am to 8pm.
- Welfare rights advice, Monday-Friday, 8am to 8pm, Saturday-Sunday, 9am to 5pm.
- Energy advice, Monday-Friday, 8am to 6pm.
- Financial guidance, Monday-Friday, 8am to 6pm.
- Work support service, Monday-Friday, 8am to 6pm.
How do I get support if the helpline is closed?
We know that there can be times that you might need information and support when the Macmillan Support Line is closed.
- You can request a call back during our opening hours and we will call you back during these times.
- Our Online Community forums are for people living with or affected by cancer to chat or ask questions. It is available 24 hours a day, 7 days a week.
- You can find lots of information written by our cancer information team on our website about diagnosis, treatments and the impacts of cancer.
What to do in an emergency
If you need emergency medical help you should talk to your doctor immediately, call 999 or go to your local hospital’s A&E department. They will understand and are trained to help.
You can also call Samaritans for free anytime on 116 123
Other ways we can help
Booklets and resources
Online tools and information
We also have a range of information including:
- Our money and benefits information including information on insurance, mortgages, grants and benefits.
- Our Online Community where you can chat anonymously with experts and people in a similar situation to yours. You can talk about anything cancer related, including benefits.
Disclaimer
The financial guidance service will not advise you on the merits of buying, selling, cancelling or making a claim on a specific financial product from any company or otherwise provide you with any regulated services. As a guidance service, we do not provide financial advice or carry on other activities that are regulated and we are not authorised or regulated by the Financial Conduct Authority. No part of our service constitutes, nor is intended to constitute, a financial promotion within the meaning of the Financial Services and Markets Act 2000 nor an invitation or inducement to engage in investment activity.
The aim of the financial guidance service is to provide you with information to help you make informed decisions about your personal finances. For financial advice, including recommendations to buy, sell, cancel or make a claim on specific financial products or to obtain any other type of financial services, you should speak to a financial adviser or company who is permitted to provide you with those services. You can find a local financial advice firm or other type of firm who provides regulated services on the Financial Conduct Authority's website.
The information that we provide you is for general guidance on your rights and responsibilities and is not legal advice. We are not liable to you for any information or services obtained by you from, or given to you by, a third party.
The information that we provide you on our website is for general guidance and is not financial or legal advice. We are not liable to you for any information or services obtained by you from, or given to you by, a third party. If you need more details on your rights, please contact a financial, legal or other appropriate adviser.
How we can help