Free Will Service FAQs

We have answered some common questions about our Free Wills Service. 

The basics

  • What if I want to leave a gift to Macmillan?

    To leave a gift to Macmillan in your will, you need to include the name of our charity, our address and registered charity number, all of which you can find below. It is then as simple as writing:

    • ‘I leave 20% of my residual estate to…’
    • ‘I leave £5000 to..."
    • ‘I leave my valuable collection of teddy bears to…’

    If you choose to leave a residuary gift, the value of the gift is maintained by default. If you choose to leave a pecuniary gift, we would appreciate if you would consider index linking the gift, as this means its value is maintained for the future.

    Macmillan Cancer Support
    3rd Floor, Bronze Building
    The Forge
    105 Sumner Street
    London
    SE1 9HZ

    Registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604). For other regions of the UK, we do not have a registered charity number but you can use any of the above to identify us.

    Find out more about what a residuary gift and pecuniary gift is by viewing our glossary.

  • Why do I need a will?

    Everyone should have an up to date will. A will is a way of looking after the people, causes and charities that you care about after you’ve died; it’s the only way to ensure your wishes are carried out. If someone dies without having a will, they are said to have died 'intestate'. This can make the process of dealing with your estate more complicated. It can cause added stress for your loved ones and may come at a financial cost.

    Check out our blog 5 Reasons to use the Macmillan Free Will Service which may help you understand how our Free Will Service can help.

  • How old do I need to be to use the service?

    The Macmillan Free Will Service is open to UK adults (18+).

  • What locations does the service cover?

    The Macmillan Free Will Service is available in England, Wales, Scotland, Northern Ireland, the Channel Islands, the Isle of Man, Isle of Wight, Isles of Scilly, Lundy Island, Hebrides, Shetland, Orkney Islands. However, some of our will writing partners are unable to offer their services in every location.

    We will endeavour to highlight partners who can provide services in your location through our online form or over the telephone. If you are a resident of the Channel Islands or the Isle of Man, the only partner we currently work with who covers these locations is Octopus Legacy.

  • How do I ensure that my will is valid?

    For a will to be valid, there are certain conditions that must be met.

    • The will must be made by a person who is 18 years old or over.
    • Your will must be made voluntarily and without pressure from any other person.
    • Your will must be on paper, a ‘soft’ copy on a computer is not valid.
    • Your will must be signed by you, in the presence of two witnesses and signed by the two witnesses, in your presence.
    • Witnesses can be anyone over 18. They cannot be a beneficiary of your will (someone who receives money or other benefits as a result of your will), nor can they be the spouse or civil partner of a beneficiary of your will.
    • Witnesses do not need to read your will or be aware of its contents.

    More information on ensuring that your will is valid and can be found on the Citizens Advice website.

  • Is there a deadline for completing my will?

    We understand that wills cannot always be written within a short timeframe. In order to benefit from the free will offer, your will must be completed six months after you register for the service.

    To meet this deadline, we highly recommend that you book your appointment or submit your will instructions within two months of registering for the service, but sooner than this if possible.

    Macmillan may have to refuse payment for wills completed after the six-month deadline.

  • Who pays for the will?

    Macmillan covers the cost of simple standard wills sold as part of the Macmillan Free Will Service. If your needs are complex, please read the 'What if my needs are complex and unsuitable for a standard will?' FAQ.

    We rely on gifts in wills for over a third of our income. While there is no obligation to include a gift in your Macmillan free will, we do hope that you will consider leaving a percentage of your estate to Macmillan, after taking care of loved ones. All gifts left to us will help fund Macmillan's services in years to come. We're very grateful for every gift that we receive, no matter its size.

    Learn more about the impact of leaving a gift in your will.

Special requirements

  • What if I need an urgent will?

    If you need a will urgently, please contact your chosen partner as soon as possible to discuss the options available to you. Please note, The Goodwill Partnership cannot provide urgent wills.

    Unfortunately, we cannot guarantee that any of our partners will be able to complete a will in exceptionally urgent circumstances. In these instances, we recommend you get in touch with a local solicitor through the Law Society (England and Wales, Scotland, Northern Ireland).

  • What if I would like to write a joint/mirror will with my partner?

    The Macmillan Free Will Service covers the cost of simple joint wills. Please let your chosen will writing partner know at first contact or when providing your will instructions. If you choose to write your will with Farewill, please read and follow their advice on wills for couples.

  • What if my needs are complex and unsuitable for a standard will?

    Some of the partners included in the Macmillan Free Will Service are only able to provide standard wills. If your needs are complex, you might need a more detailed will writing service. For example, if you have complicated family circumstances or property abroad. In these cases, the partners we currently work with who we understand may be able to assist are Irwin Mitchell, Jones Whyte, Octopus Legacy or Wilson Nesbitt).

    If you choose to write a complex will, there will be a charge for the additional work. If our free will offer cannot meet your needs, we recommend you get in touch with a local solicitor through the Law Society (England and WalesScotlandNorthern Ireland).

  • What if I want to restrict my gift?

    Absolutely. While it is important that Macmillan can invest in areas of greatest need while innovating and responding to the changing needs of people living with cancer, we understand you may want to fund a specific Macmillan service. If you want to specify how Macmillan should use your gift, please express this clearly alongside the gift in your will.

    Where your gift is for a specific purpose, we are bound to use the funds exactly as specified. This can sometimes present a challenge where a hospital or hospice has closed or moved, or if we are not funding a service at the specified location at the time of receiving the gift. In situations like these we would have to apply to the Charity Commission to be able to use the funds as closely as possible to the original purpose and in the spirit of the gift.

    To avoid these complications, we recommend you express your wishes in the form of a non-binding wish and be more general rather than specific:

    “It is my wish but without creating any legally binding obligation that my gift is used to fund Macmillan Cancer Support’s clinical services in Yorkshire”.

    Macmillan will always aim to comply with your wishes but in the event of being unable to do so, we can use the gift as closely as possible to your wishes meaning your gift can be put to more immediate use to helping people living with cancer.

    If you would like more information on restricting your gift, please contact our supporter care team on 0300 1000 200.

Macmillan's involvement

  • Does Macmillan get a copy of the will?

    Macmillan does not receive a copy of the will.

    During the will writing process, you will be asked whether you are happy for your chosen partner to share certain information with Macmillan. This includes whether you have left Macmillan a gift in your will and the value of this gift. Having this information helps us to plan for a future where more people than ever are living with cancer.

    Several of our partners offer will storage facilities and you may choose to store your will free of charge with Irwin Mitchell, Jones Whyte and Wilson Nesbitt.

  • If I leave a gift to Macmillan how will it be spent?

    Leaving a gift in your will to Macmillan is one of the biggest differences you can make to help us do whatever it takes for people living with cancer. Any gift, however large or small, will help us be there for the many people who desperately need our care in the future.

    Gifts in wills bring in over one third of our income and help to fund nearly a third of our vital services.

    Find out more about the impact you can make by leaving a gift in your will to Macmillan.

  • Does Macmillan offer any other kinds of financial support?

    Whatever cancer throws your way, Macmillan can be right there with you. If you're living with the financial consequences of cancer, find out more about the ways we can support you.

  • Where can I find the terms and conditions of the Macmillan Free Will Service?

    Read the Macmillan Free Will Service terms and conditions.

Still have questions?

If you still have questions about our Free Wills Service get in touch with our team by email leavealegacy@macmillan.org.uk or call 0300 1000 200.