Cancer support services for your patients
If you support people with cancer, we're here to support you. Whether the people you help are looking for information about treatment, money or work worries, or they just want someone to talk to, we can complement your care.
How we can support the people you help
Your patients have many needs which are likely to change as they go through cancer treatment.
Our Macmillan Support Line expert advisers can help answer questions about cancer treatment, money and work and emotional support.
Share the contact details for the Macmillan Support Line with your patients. Ask them to call 0808 808 00 00 for free (7 days a week, 8am to 8pm).
People can also chat online with our cancer information specialists, or send us an email by completing our online form.
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Support with money worries
Our money advisers can help your patients access the benefits, financial support and grants they may be entitled to.
Your patients can contact our money advisers for free on 0808 808 00 00, web chat or email, Monday to Friday, 8am to 8pm; Saturday to Sunday, 9am to 5pm.
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Practical support for your patients
We can offer practical tips and information to help your patients manage day-to-day tasks. This includes shopping, cooking or finding local support.
Your patients can contact our Cancer Information and Support Specialists for free on 0808 808 00 00, web chat or email, 7 days a week, 8am to 8pm.
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Support with how your patients are feeling
We can help with how your patients are feeling, whether they just want someone to listen, someone to chat to or help from a professional counsellor. Your patients can contact our Cancer Information and Support team for free on 0808 808 00 00, web chat or email, 7 days a week, 8am to 8pm.
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Information about cancer and treatment
We can answer your patients’ questions about cancer or treatment, including their diagnosis, tests and monitoring, or treatment. Your patients can contact our Cancer Information Nurse Specialists for free on 0808 808 00 00, web chat or email, 7 days a week, 8am to 8pm.
How to refer patients to the Macmillan Support Line
If you’re a primary care professional, you can refer your patients to the Macmillan Support Line through a referral form embedded within EMIS and SystmOne. You need to fill in the form, save it, and email it to supportlinereferrals@macmillan.org.uk. The patient will then receive a call back from one of our advisers who will assess their needs and offer relevant information and support options.
Please note, patients cannot request a Macmillan nurse through the Macmillan Support Line. As a GP, you can refer patients to an NHS trust, which may or may not have a Macmillan nurse.
Watch the video to hear Dr Anthony Cunliffe, GP and Macmillan Clinical Adviser, talking about the referral process to the Macmillan Support Line and how the service can benefit your patients.